TDK Petroleum values your privacy. This privacy policy describes what personal data we collect when you visit our website or contact us, how we use it, and what rights you have under the General Data Protection Regulation (GDPR) and applicable data protection laws.
1. Data Controller
The data controller for information collected through this website is:
TDK Petroleum
601 Mai Tower, Al Nahda 1
Dubai, United Arab Emirates
Email: info@tdkpetroleum.com
2. Data We Collect
We only collect data that you provide to us directly via the contact form or by email:
- Name and company name
- Country
- Email address and phone number
- Product of interest, estimated volume, destination port, and target delivery window
- The content of your message
In addition, our server collects limited technical data (IP address, browser type, visit timestamp) for security and analytical purposes.
3. How We Use Your Data
We use your personal data solely for the following purposes:
- Responding to your enquiry — to send you a quote or answer
- Maintaining trading relationships — for ongoing communication if you are a customer or business contact
- Legal obligations — for financial, tax, or compliance requirements
We never use your data for direct marketing without your explicit consent.
4. Legal Basis for Processing
The legal basis for processing your personal data is your consent when submitting an enquiry, our legitimate interest in responding to business enquiries, and the performance of a contract when you become our customer.
5. Sharing with Third Parties
We do not share your personal data with third parties, except for:
- Our IT service providers (email hosting, website hosting) who are contractually bound by confidentiality
- Legally required authorities (tax, regulatory) where required
We never sell your data to third parties.
6. Retention Period
We retain your personal data no longer than necessary for the purposes for which it was collected:
- One-off enquiries without follow-up: up to 12 months after last contact
- Ongoing trading relationships: throughout the relationship and 7 years thereafter (statutory retention period)
- Technical server logs: up to 30 days
7. Your Rights Under GDPR
You have the right to:
- Access the personal data we hold about you
- Have inaccurate data rectified
- Have your data erased (right to be forgotten)
- Restrict or object to processing
- Receive your data in a structured format (data portability)
- Withdraw your consent at any time
- Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the relevant supervisor in your country
Send a request to exercise your rights to info@tdkpetroleum.com. We will respond within 30 days.
8. Security
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access. Our website uses TLS encryption and email communication runs via secured servers.
9. Cookies
This website uses cookies minimally. We do not place tracking cookies or cookies for advertising purposes. Functional cookies are used only for basic website operation (such as language preference).
10. International Data Transfers
Since our headquarters is in Dubai, your personal data may be transferred outside the European Economic Area (EEA). We ensure such transfers happen with appropriate safeguards in accordance with GDPR.
11. Changes to This Policy
We may update this privacy policy from time to time. The most current version will always be on this page, with the date of last update at the top.
12. Contact
Questions about this privacy policy or the processing of your personal data? Contact us at info@tdkpetroleum.com.